Returns, Replacements, and Refunds
How do I return an item purchased on Hair and other stuff?
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state, expired, or an incorrect product has been delivered. Such products can only be returned in their original packaging, unused and sealed condition. [Opened or used products will not be accepted as returns.]
At the time of delivery, please ensure that you do not accept any package that is damaged or tampered with in any way.
Note*: Customer must have package opening video to apply for the return.
If a return is accepted, Hair and other stuff will replace or refund the invoiced value for the damaged/defective/expired or wrong product.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, freebies, and other accessories, or if original packaging is damaged.
Serial Number is tampered with.
Product is used or altered
If the request is initiated after 2 days of order delivery.
Free product provided by the brand.
For replacement/refund requests,
Please reach us at firstname.lastname@example.org or