REFUND POLICY
Returns, Replacements, and Refunds
How do I return an item purchased on Hair and other stuff?
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state, expired, or an incorrect product has been delivered. Such products can only be returned in their original packaging, unused and sealed condition. [Opened or used products will not be accepted as returns.]
At the time of delivery, please ensure that you do not accept any package that is damaged or tampered with in any way.
Note*: Customer must have package opening video to apply for the return.
If a return is accepted, Hair and other stuff will replace or refund the invoiced value for the damaged/defective/expired or wrong product.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
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Product is damaged due to misuse/overuse
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Returned without original packaging including, price tags, labels, freebies, and other accessories, or if original packaging is damaged.
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Serial Number is tampered with.
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Product is used or altered
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If the request is initiated after 2 days of order delivery.
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Free product provided by the brand.
For replacement/refund requests,
Please reach us at hello@hairandotherstuff.in or